Save 10% off your first order. Enter "NewCus10" at checkout

Frequently Asked Questions

1. PRODUCT

Q: How do I create my personalised book?

A: It’s easy! Right here in the website, enter the information required in the boxes, upload your image (click here to see the picture quality guide) and wow! The book will be magically created for you. Once you order, a fully printed version of the book will be made just for you and sent to the doorstep of your choice.

Q: Where are the books available for?

A: Our titles are made for kids from anywhere in the world – perfect for lucky kids from the USA, Canada, England, Scotland, Wales, Ireland, New Zealand, Australia and Singapore.

Q: What age ranges are the books good for?

A: Little Book Stars creates stories designed to grow with your kids, working across a number of ages to make them both a valued gift and a favourite book and because each book is personalised and unique, they make fantastic gifts from 0-100 years old. We are also working on an adult range perfect for Mum’s Dads, Nan’s, Granddad’s and Teachers great for keepsake gifts for Birthday’s, Anniversaries, Christenings, Easter, Christmas and Back to School.

Q: How many pages do the books have?

A: Each title has 38 pages and each one is photo-personalised, each incorporating the child's face into the illustrations and their name into the storyline. Guaranteed to make it a fabulous read.

Q: What size are the books?

A: Our books are US Letter size 216 X 279 mm (8.5 X 11 inches).

Q: What languages are the books available in?

A: At this stage, our titles are only available in English. We are working on more languages as you read this… If there’s something particular you’re after, send us an email with your language request to info@littlebookstars.com

 

2. PERSONALIZATION


Q: Can I include a personalised dedication?

A: Yes! Your dedication can make your gift, even more, personal – it’s printed right into the book – your words become a seamless part of the end product.

Q: Can I use a hyphenated name?

A: Yes, hyphenated names or names with two words are fine as long as it’s less than our maximum number of characters allowed (18). Otherwise, you’ll need to shorten it to a nickname!

Q: Can I put two names in?

A: You can…. But unless it’s a story designed for two it won’t work so well! Apart from only having one character, it’s going to wreck havoc with the singular and plural – which isn’t going to be much use for the educational side of things!!

Q: Can the book be gift wrapped?

A: Unfortunately not currently but we are working on this for the future.

Q: I have more than one child who would love a copy each, do you do sibling discounts?

A: Yes we do. Enter "SIBLING20" at checkout to receive your 20% discount. (please note this will only work once per person).

Q: Can I buy a gift certificate?

A: Yes – When you buy the book you have the option to purchase a certificate personalised to your reader.

Q: What’s the quality like?

A: The book is printed on high-quality paper #80 white –coated. These are usually reserved for special editions or image-heavy content such as photo books.

Binding Type:  Perfect Bound which is traditional paperback binding.

 

Our books come from printers we have chosen for their print quality, attention to detail and values of excellence. If something isn’t perfect with your book, we will replace it. 

Q: How long will it take to create my order.

A: Each order takes around 3-14 days to edit and put together, then once the order has been put into the printers it takes around 3-5 days to print your custom order.

Destination

Mail*

Priority mail*

Ground

Expedited

Express

United States

5 - 10

2 - 5

2 - 5

2

1

Canada

5 - 10

2 - 5

2 - 5

2

-

United Kingdom

5 - 10

2 - 5

2 - 5

-

1

France

-

2 - 5

-

2

1

Rest of Europe

-

2 - 5

-

2

-

Australia/New Zealand

-

2 - 5

-

-

1

South Africa

-

2 - 5

-

2

1

Asia

-

2 - 5

-

2

-

Middle East

-

2 - 5

-

4

1

 


3. ORDERING

Q: How much is shipping?

A: There is usually only one shipping option. Ground shipping – which we’re proud to give you free on any order over £35, this is also tracked delivery. In addition to the estimated transit times, please allow 3-5 business days to print your custom book and 3-14 days to design your book. 

Q: How long would my order take to arrive?

A: With ground shipping, the order is estimated to take around 8-25 working days depending on where you are in the world. The postal service is a complex environment and orders sometimes get held up by customs and over peak holiday periods the whole system can slow down a little. 

Q: Where can I have my book shipped to?

A: We ship everywhere in the world, so, no matter where you are, a special kid you know can receive their very own personalised book.

Q: The delivery date has passed, when should I receive my book?

A: Sometimes the postal service can take longer due to unexpected reasons. If your order has not arrived within 30 days of ordering make sure to let our team of customer service know and they’ll make sure it’s taken care of.

Q: Where can I find my tracking code?

A: Ground shipping is currently trackable for almost everywhere in the world. If it's trackable, we’ll email you with your shipping information, simply follow the link and use the tracking number we sent through.

Q: Can I ship to a different country to my billing address?

A: Absolutely! You can buy a personalised kids book in Canada and send it to a lucky kid from New Zealand – or the other way around.

4: 100% GUARANTEE 

Q: Do you guarantee your products?

A: Nothing but the best. We guarantee that your book will arrive damage free, *error-free and, well, perfect. If not – we’ll replace your book, and ship it express. So place your order now! 

Q: What if my book is damaged or incorrect?

A: We are 100% committed to delivering a world-class product. If the book is damaged or incorrect please let our team of customer service team know, it’s their mission to help you out!

Q: Do you want to hear what I think?

A: Yes!! We want to hear how it was received, how special it as and for you to share with us your story. Please leave us your feedback on our Facebook, Twitter or Instagram pages and let us know how your special child is enjoying their personalised book.

 

*Please note - Little Book Stars will replace any book that arrives with errors for free if it's Little Book Stars error, however, if the customer has inputed the incorrect name/spelling or uploaded the wrong image Little Book Stars will not be held responsible.